Position summary.

The Business Systems Analyst role works within the Technology team to analyse client systems and processes to reengineer workflows in order to create greater efficiency and accuracy. In addition to client facing duties, this role will also be required to work on internal systems and business processes when necessary.

Key duties and responsibilities:

• Complete all necessary steps in the research and investigation process for Systems and Innovations

• Complete client interviews documenting all relevant information

• Report findings on client investigations utilising Halkin templates to the Systems and Innovations Leaders as well as the CRO or CSO when required

• Report directly to the client on findings in order for the client to implement business strategies when required

• Research new systems, software and business processes to ensure the most appropriate solutions are being offered to clients

• Responsible for completing Systems and Innovations requirements as specified by Halkin Business Partners engagement agreement

• Responsible for adhering to the Halkin Way in all tasks

• Analyse information in order to identify problems and probable causes

• Develop and recommend cost effective solutions to Halkin Business Partners clients

• Responsible for completing and delivering all items to the Client Relationship Manager and Quality

• Responsible for the organisation and filing of both soft and hard copies of all client documentation

• Responsible for providing the required services in a timely, efficient and accurate manner

• Responsible for completing all Internal administration in a timely, efficient and accurate manner

• Responsible for furthering the business aims of Halkin Business Partners

Competencies and experience required:

• Forward thinking

• Problem solving skills

• Strong decision-making skills

• Strong collaboration skills and a passion to share knowledge with others

• Outstanding organisational skills and ability to time manage

• Demonstrated initiative in completing tasks to tight deadlines and the flexibility to handle constantly changing priorities and unexpected demands

• Excellent verbal and written communication skills

• Exceptional attention to detail

• Ability to create innovative solutions

• Follow through and adheres to deadlines

• Exceptional attention to detail

• Ability to work autonomously and as part of a team.

• Ability to build strong working relationships

• Team Building

• Knowledge of technical applications

  Behaviours and Attributes

• Professionally presented

• Mature and articulate communicator

• Exceptional interpersonal skills

• Committed to team success

• Engaging

• Self-starter

• Open to team and individual coaching

• Professional and mature approach

• Kind natured

  Qualifications and experience required:

• Degree in Business or Technology

• A minimum of 2 years’ experience in business process mapping

• Strong business acumen

• Knowledge of Inventory management system

• Experience in Client Relationship Management desirable